Fingerprint or FaceID for two-step verification if you have the T-Mobile app installed.SMS: Allows you to confirm your identity by text message to your T-Mobile ID.Security questions: Allows you to set security questions to confirm your identity.T-Mobile reserves the right to initiate two-step authentication at any time to keep your account secure.Īfter setting up the two-step verification during registration, you can also use these methods to authenticate:.This requires two-step verification setup.When Always Require is set to ON, you'll be required to complete a second verification method every time you log in.During that delay, call 1-80 for authentication. There is a 24-hour delay between changing your two-step verification settings, and those settings becoming active.

Two-step verification requires you to pass an additional verification step when signing into your account.

These settings apply to Business accounts with SSN, Home Internet with a wireless line, and T-Mobile Money. Log in with your T-Mobile ID to manage your online settings. These permissions are for digital access only, if you’re talking with us over the phone or at a store, use the Billing Responsible Party & authorized users page for details.

Update your password and personal information as needed.

Use the code sent to in a text message to change the password and log into the account.

If this option is not available, select the more options button.

Select Text message: Send me a temporary password and select Next.

Select the Forgot Password? link on the login screen.

Enter your login name or mobile number.

Business customers eligible for the Account Hub should use that instead of T-Mobile online. There is a limit of 30 login attempts in a 24-hour period. For login issues, don't access your T-Mobile account online from a bookmark/favorites, try manually entering the website address and retest.

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